FAQs
Welcome to SiFancy! We’re here to assist you. Find answers to the most commonly asked questions below.
1. Ordering & Payment
Q1: How do I place an order?
Placing an order is simple:
- Browse our collection and select your favorite shoes.
- Add them to your cart and proceed to checkout.
- Enter your shipping details and choose a payment method.
- Confirm your order, and you're all set!
Q2: What payment methods do you accept?
We accept the following payment options:
✔ Cash on Delivery (COD)
✔ Bank Transfers
✔ Credit/Debit Cards
✔ Mobile Wallets (JazzCash, EasyPaisa)
Q3: Can I cancel or modify my order?
You can modify or cancel your order before it is shipped. Please contact our support team as soon as possible.
2. Shipping & Delivery
Q4: How long does shipping take?
We deliver orders within 3 to 5 business days across Pakistan.
Q5: Do you offer international shipping?
Currently, we only deliver within Pakistan, but we’re working on expanding internationally soon!
Q6: How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to track your parcel.
3. Returns & Exchanges
Q7: What is your return/exchange policy?
We offer a 7-day return & exchange policy for unused products in their original packaging.
Q8: What if I receive a damaged or incorrect product?
If you receive a defective, damaged, or wrong item, please contact us within 24 hours for a replacement or refund.
4. Product Information
Q9: Are your shoes true to size?
Yes, our shoes follow standard sizing. We recommend checking our size guide before purchasing.
Q10: What materials are used in your shoes?
We use premium-quality materials, ensuring comfort, durability, and style.
5. Customer Support
Q11: How can I contact customer support?
You can reach us via:
Email: sifancyofficial@gmail.com
WhatsApp: +92 319 3811125
